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This will ensure that you get the most accurate response as quickly as possible. Please call 888-211-4727 if you are experiencing these technical device issues:

  • Cannot make or receive calls
  • Problems accessing the Internet
  • Email isn't functioning properly
  • Need help with mobile hotspot

Please call from a phone other than the one that is experiencing problems, and select the appropriate option for phone or Internet support.

If you are experiencing problems with your phone, DO NOT submit an email.

Technical issues require speaking directly to you. Please visit a Sprint store or call 888-211-4727 for assistance.

Technical issues can include:

  • Cannot make or receive calls
  • Problems accessing the Internet
  • Email isn't functioning properly
  • Need help with mobile hotspot

Please call from a phone other than the one that is experiencing problems.

If no selection matches the issue you need assistance with, click Chat to get in touch with a Sprint specialist or call 888-211-4727.


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Our goal is to contact you within 3 to 5 business days, although response times may vary because of extremely high call volumes. Your patience is greatly appreciated.

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Disclaimer

Account Passcode
We need your Account Passcode or Account PIN to verify that you are the account holder. The account Passcode or Account PIN is not required to send and email, however, providing your Account Passcode or Account PIN will help us respond to your email more efficiently. Your Account Passcode or Account PIN provides secure access to all your account information during My Sprint registration and any time you contact Sprint Customer Solutions or visit a Sprint Store.
Disclaumer
Note: Please be aware that, although this web form is encrypted, any email correspondences that may result from your inquiry will not be encrypted. Sprint will not email any of your account information to you without your request. In the event that you request Sprint to email any account information to you, you do so at your own risk; and, by submitting this web form, you agree to indemnify and hold Sprint harmless from any unauthorized access, use or disclosure of any account information that is emailed pursuant to your inquiry. Moreover, you are responsible for securing your own email account to help prevent any unauthorized access, use or disclosure of any account information that may be provided to you pursuant to your inquiry.